March 18, 2012

AppleCare: Should you bite?

I'm predicting strong sales for the new iPad. Aside from the price and features, I'm basing this on the avalanche of calls and emails from readers of my columns and listeners to my national radio show asking if I think they should buy AppleCare.

Extended warranties are about risk tolerance, something that is very personal. But is it a good value? Let's consider the facts:

Apple hardware comes with a one-year warranty. You also receive free phone technical support for up to 90 days after buying a product. At any time before the one-year warranty expires, you can buy an AppleCare Protection Plan - with one exception. But I'll get back to that.

What exactly do you get with AppleCare? An extra two years of hardware service and phone support for Macs and computer displays. The gadget plans provide an extra year of coverage for your iPod, iPhone, iPad or Apple TV.

More support is good. There are a few catches, however. Read on to learn all the advantages - and downsides - of AppleCare. >>

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